Customer Reviews
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IPeople's 2016 Customer Survey

Customer Testimonials

“Wes, Team 2 And Theo, I appreciate all the work that IPeople and you as a team do for us. I love it! Also thanks for touching base on a weekly basis regarding our BOH - (Bank of Hours). Looking to add more reports to our retainer soon.“
Sheri Rawlings, CIO, San Juan Regional Medical Center

“Drew, I just wanted to thank you and your team for jumping to our rescue yesterday. We really appreciate it.“
Jo-Ann Kitchin, Systems Engineer Servers and Network Infrastructure, PathCare Labs

“Stephen, After the completion of the HL7 ADT Outbound Interface that your team worked on I must say what an excellent experience we have had working with IPeople! “
Maria Salinas, Assistant Director Revenue Cycle, Physician Synergy Group

“Kyle, Thank you so much for following up with us on this issue, it means a lot to us when vendors show this level of interest in support issues, as you know, not all do!“
Tony Heubaum, Desktop Administrator Certified Novell Administrator MCP, MCITP, MCSA, MCTS, Catawba Valley Medical Center

“Jenny and Dee I wanted to reach out and thank you and your awesome team for assisting us with some of our challenges. I really do appreciate your commitment to HSN. IPEOPLE solutions continue to be the cornerstone of our most important development work including Business Intelligence and Integrated Patience Care systems. Thank you for your support.“
Noel Devost, Team Leader - Development and Data Resourcing, Health Sciences North Hospital (Sudbury)

“Nick, BIG win for you! You are their (Onslow Memorial Hospital) hero right now! Didn’t want to let the weekend kick off without you knowing how happy this has made them. Thank you to you and Brianna for all the hard work and millions of emails that transpired and were fielded this week, I really think the dedication made a big difference with this client.“
Kelli Dihlmann, Recovery Cycle Implementations, PM, Experian Health

“Way to go John and Jaime!!! The have done a great job delivering the SIU interface and delighting the customer! One quick note to Jenny…. I met with Jana earlier this week and she raved about the service from IPeople. Glad we’re on the same team.“
Bill Guynup, Region Sales Director, Experian Health

Dee Williams, Vice President of Business Development at IPeople stated “Tim Humble stopped a demo I was giving to comment:“ “IPeople has been great to work with. The communication has been great. Wes has been a great person to work with and we know how things are progressing. Dee, I have a feeling this is directly related to the Agile adoption that you and Wes have mentioned and it's great. Keep moving forward with it.“
Tim Humble, Information Systems Consultant, Holland Bloorview Kids Rehabilitation Hospital

“I would like to extend a giant THANK YOU to you three for all of your help with Halifax this week & always. All of you have all been incredibly helpful with your quick responses and prompt resolutions to everything they’ve thrown our way lately. I appreciate all that you do!!! I can’t thank you enough!“
Charlotte Wray Nowakhta, CRCR Implementation Consultant, Experian Health

“GREAT call Ryan! You ROCK man!!!!“
Richelle Ryan, Account Manager, Experian Health

“Drew,
Just a little thank you for all of your help. I greatly appreciate that you stayed late to help me finish out a few reporting issues.“

Ann Minton, HIS Analyst/PACS Administrator, Good Shepherd - Hermiston

“I wanted to thank each of you for always treating me and my ever changing team better than anyone would ever expect. (THANK YOU, THANK YOU, THANK YOU!!!) You guys have always gone above and beyond for our little hospital and I REALLY appreciate that. You guys are the best Vendor in the world to work with!!!“
Timothy M. Rogers, Systems Analyst II, Children's Hospital of Richmond at VCU Brook Road Campus

“Ryan and Nick,
I just want to say thanks to both of you guys because you are always there when we need you. I hear from several of the other AM’s how valued you are and just wanted to share that with you both.“

Jen White, Account Manager, Experian Health

“Drew I found your name tag“
Ann Minton, HIS Analyst/PACS Administrator, Good Shepherd - Hermiston

“Wes has been a big help. I grow my knowledge every time I work with him.IPeople Quest Report Writing Retaineris fabulous.“
Ann Minton, HIS Analyst/PACS Administrator, Good Shepherd - Hermiston

“Hi Drew,
Thanks so much for the help. Really appreciate your help. IPeople Echo is fabulous.“
Jo-Ann Kitchin,
Systems Engineer Servers and Network Infrastructure, PathCare Labs

“Hi Theo,
Thanks for checking up, it’s nice to see. Everything is running very smoothly at the moment, and we haven’t had any issues since Jonathan Stivanson fixed our environment for us. Any requests we’ve had since have been handled promptly. The service has been great.“
Russell Henstridge, Information Technology, Alberta Health Services

“Wonderful support from Darlene on these report request.“
Jan Robinson, Assistant Administrative Director, Marion General Hospital

“Happy New Year! Just checked the I-Path and all are good! Thanks so much for helping so quickly. We are now ready to attest I believe! Thanks again!!!.“
Jessica Jordan, Compliance Officer/Internal Auditor, Colquitt Regional Medical Center

“Your support is the best! We like them a lot.“
Jayne Shults, Applications Manager, Brooks Rehabilitation Hospital

“Our support representative V Adcock is very helpful and responsive while at the office or on-call. She is diligent and detailed at finding our issues quickly. We appreciate all her hard work and commitment to us as customers.“
Brandon McDowell, Systems Analyst, Forest Park Medical Center

“Jaysa Bookwalter has done an outstanding job handling our projects.“
Gary Matthews, Pharmacy Applications Specialist, Tanner Health System

“Support has been excellent. V Adcock has been on top of any issues we have reported and some we haven’t by detecting them before they become a problem.“
Gary Matthews, Pharmacy Applications Specialist, Tanner Health System

“I have great respect for IPeople. Our needs are sometimes so unique it takes Chris Schwartz to handle them. Chris is great, and in high demand.“
Steve Curry, Senior Director of IT and HIM, Princeton Community Hospital

“One of the main things IPeople gives us is fast data updates. We have data as soon as it gets entered into MEDITECH. Many times we have to change queries that use our MEDITECH DR database over to IPeople. This is because MEDITECH extracts do not update tables fast enough. Just a couple of minutes in lag time makes a big difference in a lot of situations. IPeople makes good products! Your support has been great to fix issues and help us solve problems. I have noticed quicker response times from your support and it is greatly appreciated! Keep up the good work!“
Brandon Tolleson, System Developement, Arkansas Children's Hospital

IPeople Connect Echo MEDITECH DR including dictionary and audit tables which have been very helpful in building other Data Warehose subject areas as well as providing data for some relational reports and queries used for the business. The ability to search for MEDITECH tables and fields and preview the data has also been a very helpful in IPeople Echo is the reliability of the data since the MEDITECH DR has historically had issues with missing and corrupt data that needed to be updated and cleaned up that usually involved MEDITECH support however with IPeople Echo we are in complete control of the data we download and can schedule the downloads as needed (usually once a night) so we have found the IPeople Echo data to be much more reliable as a result.“
Jay O'Donnell, Business Intelligence Data Warehouse Administrator, Island Health Authority

“. Drew was key in assisting us in completing the migration of the IPeople Echo data base to new hardware and SQL Server 2012. Although we know that IPeople is not responsible for our SQL Server installation, we appreciate the support and guidance to insure we have things set up correctly and in the most efficient way possible. We use Echo as our Revenue Cycle data repository/reporting solution. We pull all of our Meditech data into our IPeople Echo tables for reporting and to maintain a historical copy of our data which is eventually purged from Meditech. We also have views which tie together the data from our previous data repository and the IPeople data which we pay monthly maintenance on as well. We depend on IPeople to support these downloads, views and the data issues we encounter from time to time. I believe this has been a successful partnership and look forward to moving forward together.“
Ted Lyons, Systems Analyst, Cape Regional Medical Center

“I wanted to take a moment to let you know how Drew Sher went way above and beyond in helping me out with a problem the other day. I was tweaking a download as a previous tweak broke it. I had inadvertently set the start date to be the current, so it wasn’t actually pulling anything. When I went to fix it, I noticed a problem that Drew had alerted me to awhile back. That sometimes the key fields get mixed up. Drew showed me how to fix that, and I implemented that fix this time around but missed an important step, adding the “INSERT INTO” line in the custom sql box. I kicked off the download and was distracted by another task, and as I finished off that task I received a phone call from Drew. Even though I hadn’t filed a ticket, Drew noticed the error I had made and took the initiative to reach out to help me fix it.In a world where talking to tech support can be more excruciating than the issue itself, I don’t even have the words to describe how awesome this was. The IPeople team has consistently demonstrated a very high standard when it comes to supporting your customers but in my opinion this deserves special mention. While we’ve been very happy with our experience dealing with your team, Drew in particular has been a fantastic resource as we continue to move forward with iPeople. He’s shown a great deal of patience as we slugged through the learning curve and has been extremely easy to work with. Thanks for developing a great product and having a great team back it.“
David Rotrhbauer, Application Analyst, Huron Perth Healthcare Alliance/Alexandra Marine & General Hospital

“Samira was super helpful and provided me with the information I needed to sign the contract. I appreciate her follow-up skills and the detailed informatin she provided..“
Nate Richards, IT Director, Mitchell County Health Systems

“Our system is working wonderfully and I am so happy to report this to all. I again thank you all at IPeople for your hard work, patience, and understanding with the staff and most of all me.
It has been a pleasure working with you all. Thank You!“

Kelly Allen, Manager, Patient Registration, St. Josephs Candler Hospital Health System

“We were in need of a way to quickly migrate our inpatient’s orders, nursing interventions and medications from an old account to a new re-admit account. Our facility is a bit unique as we do not have Meditech’s long term care product. We are using ADM inpatient accounts which are more acute based. Once discharged, the orders, nursing interventions and medications are d/c’d. Our patients have a large number of these items. On average 125-150 orders, 40-50 nursing interventions and 30-40 medications and the process was taking on average of about 2-3 hours per patient with the rate of 1-3 patients per week. Our average census is 40 patients. We needed some sort of automation to help alleviate the manual input process. IPeople stepped in to provide the script to help move the information over for us. The major goal was to help us meet the ICD10 deadline of October 1st, 2015. It allowed us to discharge all 40 of our patient’s at once and populate all the accounts in one session to avoid dual coding those accounts for long periods of time.“

“IPeople did help us reach our deadline for the ICD10 project and I would definitely recommend you to others for assistance with any kind of interface or automation.“

“I personally knew you would come through!“
Timothy M. Rogers, Systems Analyst II, Children's Hospital of Richmond at VCU Brook Road Campus

“Thanks for the analysis, Drew. Very insightful, and very helpful - we’ll follow-up on each of your points. Your response has exceeded my expectations for support. Very timely response, too. Thanks so much.“
Doug Mitchell, Director of Decision Support, Guelph General Hospitals

“With the added UDA fields, we are able to identify the ICD version used on accounts so that our HPM 3M grouper can do its job. With an unexpected complication on our end near the end of the project timeline, I certainly appreciate the effort from your team to get our last minute issue resolved.“
“As always, a pleasure to work with you all! “
Shirly Williams, Lead BI Analyst, Data Quality IM - Data Management and Integrity, CHRISTUS Health

“Dee, I ‘d like to note that everyone on your team has been great to work with and have been very accommodating..“
Paul Errygers, Integration Specialist, Mohawk Shared Services Inc.

IPeople Connect Direct is a great product! One of our main benefits is the integration with SQL Server Integration Services. Using IPeople Direct's OLE DB driver, we can download many different sets of data simultaneously across our system at all times throughout the day. We usually average 100+ queries running at any given time during the day. Also, the support staff is great to help us with complex queries. It really is a great product.“
Brandon Tolleson, System Development, Arkansas Children's

IPeople Connect Scout has dramatically reduced the time and effort spent to create reports and mine data. The added functionality of smart joins across multiple Meditech tables has been a life saver. I no longer have to dig through documentation, or use trial and error to ensure I have the correct linked fields for multiple tables. The different type of export formats has also saved time. I am now able to export via excel, pdf, txt, or csv without having to go through the hassle of bringing multiple file types across multiple programs. The ease of use has also translated into being able to train additional users to write simple reports without having to burden the IS department. IPeople Scout has helped our facilities leverage Meditech data in a quicker more user friendly manner.“
Drew Johnson, IS Director, Clearwater Valley Hospital

IPeople Connect Echo was initially purchased for use at the Island Health Authority to provide detailed general ledger data that was not available in the MEDITECH DR at the time nor could it be generated with an NPR report since the amount of data was too large to run daily as required for the general ledger subject area build on the data warehouse. Since implementing Echo we have also found that it not only provides us with access to the MEDITECH general ledger detail data but it also gives us access to many other tables that were not available in the MEDITECH DR. These tables include dictionary and audit tables which have been very helpful in building other data warehouse subject areas as well as providing data for some relational reports and queries used for the business. I think the most valuable thing about IPeople Echo is the reliability of the data since the MEDITECH DR has historically had issues with missing and corrupting data that needed to be updated and cleaned up that usually involved MEDITECH support. However, with IPeople Echo we are in complete control of the data we download and can schedule the downloads as needed (usually once a night). We have found the IPeople Echo data much more reliable as a result.“
Jay O'Donnell, Business Intelligence Data Warehouse Administrator, Island Health (Vancouver Island Health Authority)

“We were in need of a way to quickly migrate our inpatient's orders, nursing interventions and medications from an old account to a new re-admit account. Our facility is a bit unique as we do not have Meditech's long term care product. We are using ADM inpatient accounts which are more acute based. Once discharged, the orders, nursing interventions and medications are d/c'd. Our patients have a large number of these items. On average 125-150 orders, 40-50 nursing interventions and 30-40 medications and the process was taking on average of about 2-3 hours per patient with the rate of 1-3 patients per week. Our average census is 40 patients. We needed some sort of automation to help alleviate the manual input process. IPeople stepped in to provide the script to help move the information over for us. The 1st go round was to help us meet the ICD10 deadline of October 1st, 2015. It allowed us to discharge all 40 of our patient's at once and populate all the accounts in one session to avoid dual coding those accounts for long periods of time. I would definitely recommend you to others for assistance with any kind of interface or automation.“
Timothy Rogers, System Analyst II, Children's Hospital of Richmond at VCU

“John, thanks for your help with the IPeople Account Analysis Wizard (IAAW), and by the way your tip worked. You’re making me feel like a genius and I haven’t even been trained.“
Lola Ham, Sr. Director Revenue Cycle Services, USMD

“Chris Schwartz has such a great work style and ethic. It’s been a pleasure working with him on this project.“
Geraldine Feanny “Gerry“, Project Manager, William Olser Health System

“I’m so impressed with IPeople's Chris’ Schwartz iterative and tenacious approach, just as I was when he worked on HIM’s online chart completion piece.“
Allison Hamilton, Systems Analyst, Information Services , William Olser Health System

“Thanks again for having such a great product…I have no idea how I would’ve gotten around this without IPeople Connect Echo.“
David Rothbauer, Application Analyst, Huron Perth Healthcare Alliance/Alexandra Marine & General Hospital

“Ryan, I cannot tell you how impressed I have been with you over the last couple of weeks. I know this has been a challenge but you have dove head first into all of the hospitals issues and I cannot thank you enough. Your updates are also very clear and concise. Me and Stephen are very happy to have you working on this project.“
Adam Lackey, Regional Sales Director, Passport Health Communications (Experian Health) HFMA CRCR Certified

“I wanted to thank each of you for your dedication, long hours and expeditious responses on this project. I am extremely happy to report that we have made it through the weekend with only a single help desk ticket which was resolved with a simple reboot of Meditech. This accomplishment is a direct result of all the hard work and ingenuity of IPeople's vendor integration team. I truly believe this is a solid product housed in a stable environment with fantastic support personnel, very knowledgeable trainers, dedicated project managers and exceptional senior leadership. Your contributions were vital to the successful launch of the eCareNext Passport product into the live environment.“
Amy Bruce, CPAR / CFC / CSSGB, Columbus Regional Health Midtown Medical Center

“Very exciting, IPeople Connect Direct going to be very well used … we have a lot of interventions that we have not been able to report on accurately in the past. Yay! These pcs queries are a bear, but are so absolutely necessary for our managers. Wow, wow, wow… This is incredible, immediate data return, holy cow!“
Patricia Feller, RN | Clinical Analyst, Nursing & Clinical Informatics, Silverton Health

“Being no stranger to scripting I am extremely excited to use the IPeople Script Director product. Even though I am new to Script Director I knew that it was going to be great, because I have followed IPeople articles on NPR Report writing for years and feel that they were always fantastic.“
Steve Bearse, Information Services, Alice Peck Day Memorial Hospital

“I was very happy with IPeople's support team and how they were on it when we experienced an unexpected registration downtime, they were fantastic. The process was smooth and once we were back on-line all patients that had visited during our downtime were scripted into our MEDITECH system.“
Gina Goolsby, IS Analyst II, DCH Health Systems

“ I would like to thank everyone involved for their efforts, patience, and expertise. I would especially like to thank the clinical team since the server technical issues were never a factor during the project most of the credit for this success go to the team who diligently supported us from IPeople.“
David Pendleton, CS ITSS PASS, Regional Health

“ The migration of our historical data was a seamless process and went smoother than ever expected. IPeople has been a key player in the migration from MEDITECH to the network’s Epic HCIS. The IPeople team was well organized, very knowledgeable, and provided a thoroughly audited conversion process. Having the confidence in the data was essential for our team and IPeople delivered on that repeatedly."
Kevin Durland, Project Manager, Asante Ashland Community Hospital

“Good afternoon To The Great IPeople Team,
Just wanted to give you all a shout out for all your help during the LaRabida Children’s Hospital and Quorum Holy Cross Hospital Go Lives!
I really appreciate all your time and help in ensuring a successful go live for both of these clients. I know I spoke with all of you several times during UAT and Go Live and you were always willing to help and resolve any questions or items I had asap! “
Thank you all so much!"

Kim Hannon, Project Manager, Experian Health

“Phenomenal product! The IPeople Account Analysis Wizard (IAAW)  is very intuitive and extremely easy to use. My work load has been reduced tremendously. Reports that used to take up to an hour now take 2 minutes! We also believe this product will significantly reduce the number of outsourced NPR reports.”
Lee Ann Smith, Director of Revenue Management, Angleton Danbury Medical Center

“With IPeople we now have the ability to launch from Meditech directly to our HIE vendor (DBMotion) instead of users actually signing in to Meditech which results in a time savings. IPeople has been great to work with throughout the vendor process as well."
Maria De La Torre, HIE Analyst, Citrus Valley health Partners

“In support of your IPeople Quest Report Writer Retainer product, Wes Wagner is Awesome !!! "
Owen Huett, Director of Patient Financial Services, Angleton Danbury Medical Center

“Woohoo!!!!! Way to go Troy! Thanks so much for all of your hard work! That is awesome! Thanks again!
Jessica Jordan, Project Manager, Compliance Officer / Internal Auditor, Colquitt Regional Medical Center

“We are really pleased to partner with you guys (IPeople), we couldn't have met our migration deadlines without you and your knowledge. Great Job!"
Silvio Verbis, Conversion Lead / Interface Analyst, Children's Hospital and Research Center Oakland

"Thank you so much for your prompt response, for keeping me posted on progress, for your astute observations. and lastly, for teaching me what I can do to prevent these errors in the future. I’m extremely satisfied with your support on these issues."
Doug Mitchell, Director of Decision Support, Guelph General Hospital

"Support with attitude and I mean that in a GOOD way. I just wanted to say that once again, I had another great experience with support at IPeople! Not all tech savvy people like to interact with people: they don’t always listen well nor do they impart enough information to empower the client to carry on. But that’s not my experience with your staff. Eager & enthusiastic to solve the problem as well as informative & personable to boot. explanations are freely given, and they never leave me hanging without a solution. I can’t tell you how valuable that is!"
Sue Keller, Revenue Integrity Coordinator, Enloe Medical Center

"IPeople are Rockstars. IPeople is setting the bar very high!!”
Freda Oberholzer, Director Implementation Services, T-System

"For the past 3+ months, I have had the pleasure of working with one of your employees --- Nick Smith. Nick has and continues to be one of the most helpful IT consultants I have ever worked with throughout my 20-year career in information systems. Nick has been available, resourceful, polite, patient, and, above all, expertly competent in delivering the services your company provides."
Craig Kilty, Data Analyst, Supply Chain Performance, Fraser Health Authority

"IPeople Offline Downtime Registration allows us to easily capture essential admissions information real-time even though we are ‘down’. When MEDITECH is back online, the system is intelligent enough to quickly and accurately load the information back into our EMR. The reduction in the risk of generating duplicate Medical Record Numbers is just one of the many advantages that the IPeople Offline has given DCH. We saw an immediate positive impact where a manual process that averaged 21 hours was reduced to about an hour, with full auditing and reporting automatically produced in the end. For my team, IPeople Offline Downtime Registration is an absolute game changer."
Kim J Ligon, Retired CIO, DCH Health System

“Here at Union Hospital, we have come to rely heavily on IPeople Offline Web Views during our MEDITECH downtimes to provide our users the medical records of our active patients. Our physicians have commented that the product is very intuitive and easy to use, and it gives them the information they need to continue to care for patients when MEDITECH isn’t available. The more our physicians use the EMR, the more invaluable IPeople Offline Web Views becomes.”
Lorna Espinas, Applications Manager, Union Hospital

“IPeople is great. We are the most popular group in the organization because we have the right tool with IPeople Connect Echo. People don’t always trust the data they receive from the MT DR, but IPeople Connect Echo is trusted and we have access to tables that they (other depts.) don’t have access to. It’s a great tool.”
Jay O’Donnell, Business Intelligence Data Warehouse Administrator, Vancouver Island Health Authority

“Thanks for all your hard work, Chris. You are a great asset for your organization.”
Jose Morales, Project Manager, HT Systems/PatientSecure

“The benefit of IPeople Offline is that it just works. It is there when you need it and does not get in the way when you do not. Anyone who can use a browser and knows their MEDITECH password can figure out how to use it with no training. Before IPeople Offline, downtime meant that any prior records that were needed would have to be retrieved from paper copies if they were available. That meant someone had to be available to run to medical records. That just does not work in a hospital that is basically all electronic.”
Jim Sehloff, Information Security Analyst, Holy Family Memorial

"The IPeople Connect Direct server migration completed successfully. Thanks all for your support. Big thank-you to Matthew who dedicated extra time and effort to conduct the migration and resolve issues!"
Carol Luo, Systems Analyst, Health Informatics & Knowledge Management, Fraser Health Authority

"Wow, what great response time…"
Janice E Robinson, Assistant Administrative Director|Information Technology, Marion General Hospital